The Polycystic Kidney Disease Charity understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our donors, beneficiaries, supporters, volunteers, staff and other stakeholders. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
The Polycystic Kidney Disease Charity (“the Charity”) is a registered charity in England and Wales (1160970) and Scotland (SC047730); and a company limited by guarantee registered in England and Wales under number 9486245. Our full contact details are below.
This Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018 (the “GDPR”) as any information relating to an identified or identifiable natural person. In simple terms, this means any information that enables you to be identified.
Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and information specific to your physical, physiological, genetic, mental, economic, cultural, or social identity.
Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details below.
You can obtain further information about your rights from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. The Charity is registered with the Information Commissioner, Number Z9468678. The Charity is also registered with the Fundraising Regulator.
We may collect some or all of the following personal data (this will vary according to your relationship with us):
The Charity does not collect special category or sensitive data as a matter of course. However, individuals may on occasion supply health-related information in relation to delivery of services by the Charity. For example, an individual needing befriending may share such information to enable the Charity to ‘match’ them to a volunteer; or an individual may share medical information that will help the Charity to liaise directly with a healthcare professional or similar on their behalf. The information is retained only as long as is necessary and is processed solely for this purpose.
There are several ways we may collect information about you. These include:
We do not record phone calls that you make to us. However, if you leave a voicemail, the message is stored in an audio file. After we have answered your query, we will process any personal data in accordance with our privacy and retention policies, outlined below.
If you send us an email, we will process any personal data in accordance with our policies, and to respond to your message.
We sometimes use a form on our website to collect information. We delete the information after we have responded to any message and/or processed your personal data in accordance with our policies.
We use a third party company, CharityDigital, to collect your personal data for the purpose of sending you information and marketing communications by email. See below for more information about how your data is stored securely.
We use a third party company, Eventbrite, to collect your personal data when you register for an event with us. See below for more information about how your data is stored securely.
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate interests to use it. We will use your personal data for one of the following purposes:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and fundraising appeals.
We will not send you unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which we first collected it. The table below shows how long we will keep your personal data. The retention period is determined by the type of data.
The Charity may hold information on individuals under 16 but only with the express permission of parents/guardians. We will review the retention period schedule every 3 years.
|Description||Type of Data||Purpose of Data||Retention Period|
|Gift Aid Declarations and Associated HMRC Schedules||Name, address, postcode||Claim Gift Aid on donations||No longer than the end of the tax year following 7 years from the last donation.|
|Supporters||Name, address, contact details, interests; online identifier||Provide updates on activities and promote fundraising||Indefinitely, in accordance with GDPR.|
|Donors (fundraisers)||Name, address, contact details, fundraising amount; online identifier||Record donations for accounting purposes; maintain ongoing contact||No longer than the end of the tax year following 7 years from the last donation. In the case of legacies, no longer than the end of the tax year 7 years after the legacy is received.|
|Beneficiaries, including delegates at education days||Name, address, contact details, sensitive data (medical, genetic); online identifier||EnableProvide support and updates on activities||Indefinitely, in accordance with GDPR.|
|Trustees||Name, address, contact details; DOB; nationality; bank details||Legal||As required by the Charity Commission and Companies Act|
|Volunteers||Name, address, contact details; bank details||Management and governance; safeguarding||Indefinitely, in accordance with GDPR|
|Healthcare Professionals||Name, address, contact details, speciality||Provide updates and engage||Indefinitely in accordance with GDPR|
|Survey respondents||Online identifier; and sometimes personal data||Gather feedback||3 years|
|Photo/video permissions||Name, address, contact details||Case studies, PR. NB: some permissions may refer to children under 16 years but these are only held with the express permission of parents/guardians.||Indefinitely, in accordance with GDPR|
|Contractors & Employees||Name, address, contact details, bank details||Contractual||As determined by accounting and HR legislation|
|Competitions, raffles etc||Name, address, contact details||Informing, clarifying||5 years|
|General enquiries||Name, address, contact details, online identifier||Provide information and signpost to other resources||2 years|
We will aim to store your personal data in the UK OR within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
However, due to the global structure of the internet and use of cloud servers, we may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR including:
We use a third party company, Softforge, to manage and host our www.pkdcharity.org.uk website. The company has security in place to spot hacking attempts and any performance issues with the site. The web server is in the UK and they hold back-ups in Ireland.
The security of your personal data is essential to us. The Charity has taken appropriate technical and organisational measures to mitigate such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
Because the internet is not completely secure, any email you send to us is sent at your own risk. All incoming emails are automatically monitored for spam and blocked if considered unsafe. It is your responsibility to ensure that any email you send us is lawful and does not contain a virus.
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We do sometimes contract with the following third parties to supply services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
Some of those third parties are located outside of the European Economic Area. If any personal data is transferred to a third party outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above.
If you want to know what personal data we have about you, you can ask for details of that personal data and for a copy of it. This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown below. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. We will keep you fully informed of our progress.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes.
This Privacy Notice was adopted on 23 May 2018